Industry: Ready-Mixed Concrete / Manufacturing
Key Responsibilities
- Provide daily administrative support to the Sales team.
- Receive and process customers' concrete orders, purchase orders and delivery requirements.
- Prepare quotations, sales orders and other sales-related documents.
- Coordinate with customers, Sales, batching plant and operations teams regarding concrete delivery schedules.
- Update customers on order and delivery status when required.
- Maintain and update customer information, project details, pricing and sales records.
- Follow up on outstanding documents, purchase orders and other customer requirements.
- Prepare and issue invoices / supporting documents and ensure information is accurate.
- Assist with accounts receivable follow-up and outstanding payment matters when required.
- Handle customer enquiries through phone, email and WhatsApp.
- Maintain proper filing of quotations, POs, delivery orders, invoices and other sales documents.
- Prepare simple sales reports, order summaries and customer/project records.
- Liaise with internal departments to resolve order, pricing, delivery or documentation discrepancies.
- Provide general administrative support and perform other ad-hoc duties assigned by management.
Requirements
- Minimum GCE O-Level / N-Level / Diploma or equivalent.
- Experience in Sales Administration / Customer Service / Order Processing is preferred.
- Experience in construction, ready-mixed concrete, building materials or manufacturing will be an advantage.
- Basic accounting knowledge is preferred.
- Familiar with Microsoft Excel, Word and email.
- Able to communicate and coordinate well with customers and internal departments.
- Detail-oriented and able to handle multiple orders and follow-ups.
- Able to work independently and as part of a team.
