Bilingual English Advisor - Call Center

We are emergia, a Contact Center, whose purpose is to be the bridge that transforms opportunities into growth for people and organizations.

We want you to be part of the emergético spirit: explorers, enthusiasts, exemplary, and experts.

Today we are looking for talent for the role of Customer Service and Sales Advisor with proficiency in the English language, to provide attention and advice to customers in processes related to reservations, inquiries, and the sale of air services.

What will your functions be?

• Attend to customer inquiries, requests, and requirements in a timely and professional manner.
• Manage reservations and the sale of air tickets.
• Perform seat assignment and management.
• Provide information on availability, schedules, and different flight options.
• Guide the customer during the purchase and reservation process.
• Guarantee a service experience focused on customer satisfaction and loyalty.
• Comply with the processes and quality standards established by the operation.

Requirements:

• High school graduate.
• Intermediate-advanced proficiency in the English language.
• Reside in Medellín.
• Excellent communication skills and service orientation.

Working conditions:

• Schedules: Monday to Sunday, rotating shifts between 1:00 a. m. and 4:00 p. m.
• Basic salary: $2.400.000 COP
• Average bonus: $450.000 COP
• Benefits by law.
• Training: 12 days, with a training scholarship of $280.000 COP, transport allowance of $7.600 COP per day, and a snack.
• Shuttle service during early morning hours.

Benefits:

• Incentives from the client.
• Career plan and growth opportunities.
• Collaborative and close environment.
• Job stability.
• Career plan and continuous training programs.
• Internal mentorships with Leaders.
• Participation in challenging and innovative projects.

Are you interested in this opportunity?

If you meet the profile and want to grow professionally at Emergia, apply and be part of our team.

-Requirements-

• Minimum education: High School / Secondary Education
• years of experience
• Languages: English
• Age: From 18 years old
• Keywords: advisor, asesor, callcenter, teleoperador, telefonista, telephonist, telefonico