Water Treatment Customer Technical Support Technician (M/F)

EMEC FRANCE IS RECRUITING - CUSTOMER TECHNICAL SUPPORT TECHNICIAN (M/F)

Company Presentation EMEC France, the French subsidiary of the Italian group EMEC S.r.l., which has specialized in water dosing and treatment equipment since 1982, is looking for a versatile collaborator to join its team in Tillé (60), near Beauvais. The position is divided between technical assistance (80% of the time) and logistical activities (20%).

YOUR MISSIONS

1. TECHNICAL SUPPORT AND AFTER-SALES SERVICE

• Respond to technical assistance requests from customers and distributors.
• Analyze malfunctions and perform initial diagnostics.
• Advise customers on the installation, use, and maintenance of equipment.
• Ensure the follow-up of after-sales service (SAV) files, warranties, repairs, and returns.
• Collaborate with the technical teams at the Italian headquarters.
• Record and track interventions in IT tools.
• Occasionally perform technical interventions at customer sites.
• Occasionally participate in professional trade fairs.

1. LOGISTICS AND WAREHOUSE MANAGEMENT

Order preparation and shipping:

• Prepare customer orders and pick items from stock.
• Check references, quantities, and product compliance.
• Pack, condition, and label goods.
• Prepare packages and pallets for shipment.
• Assist in loading goods.

Reception and storage:

• Receive and check supplier deliveries.
• Verify goods and delivery documents.
• Report any anomalies or discrepancies found.
• Record receptions in the management software.
• Store products in storage locations.
• Maintain a clean, organized, and secure warehouse.

Stock management and inventories:

• Participate in periodic and annual inventories.
• Perform physical counts.
• Check the consistency between physical and IT stocks.
• Identify and report stock discrepancies.
• Contribute to the reliability of stock data.

REQUIRED PROFILE

• Technical training in electrotechnics, electronics, mechanics, industrial automation, or equivalent.
• Desired experience of 2 to 3 years in a technical or after-sales service (SAV) position.
• Good understanding of technical documentation.
• Proficiency in IT tools and management software. SAGE 100.
• Good command of English for exchanges with the Italian headquarters.
• Experience in logistics, order picking, or stock management would be appreciated.

REQUIRED QUALITIES

• Versatility and the ability to alternate between technical and logistical work.
• Rigor, organization, and autonomy.
• Customer service orientation and team spirit.
• Analytical and problem-solving skills.
• Aptitude for operational work in a warehouse.

WHY JOIN US?

• A varied position combining technical and logistics tasks.
• A human-sized company integrated into an international group.
• Collaboration with experienced technical teams.
• A dynamic professional environment.