Bilingual German International Customer Service Representative (M/F)
As part of our development, we are recruiting a Bilingual German International Customer Service Representative (M/F) in Saint-Genis-les-Ollières. A key role: you are the first point of contact for our international clients and follow their requests through to resolution.
What you will do Receive and qualify customer requests related to the maintenance of their sites Analyze needs, prioritize emergencies, and launch actions Coordinate interventions with Chargés d'Affaires, field teams, and partners Track the progress of requests until their closure Inform clients with clarity and professionalism Enter information into our internal tool MOZARIS Contribute to service quality and customer satisfaction
Your organization Sedentary position based in Saint-Genis-les-Ollières, after gaining autonomy in the role: on-call duties 1 to 2 week(s) / month You will work in a cohesive and multicultural team, with the support of Chargés d'Affaires, managers, technical teams, and support.
What we offer you Starting salary between €2400 and €2500 gross / 39h, restaurant vouchers, bonuses, family health insurance, integration, and training on our tools. A dynamic, international, and relational job, versatility, close management, and a collective culture.
Because we see a future with you: At 3 months: autonomy in processing routine requests At 6 months: mastery of your client portfolio and tools At 12 months: development of your customer relations expertise
This position is for you if you enjoy customer relations, international exchanges, and operational follow-up in a dynamic and collective environment.
The essentials Bilingual German, or C1/C2 level Advanced level in English, minimum C1 No specific mandatory training: your posture, your motivation, and your ability to learn matter above all Interpersonal ease both on the phone and in writing Ability to understand a request, rephrase it, and prioritize it Organization, rigor, and reliability in file follow-up Comfort with IT tools and a desire to learn MOZARIS Because you are on the front line with our clients, we attach major importance to your professional posture.
We are looking for a person recognized for their dynamism their sense of service their curiosity their ability to remain calm during busy periods their clear and professional communication their team spirit their ease in a multicultural environment At Emalec, the quality of the customer relationship relies as much on the precision of the follow-up as on the mindset and daily cooperation.
The extras that will make a difference Significant experience in international customer relations, after-sales service, or operational assistance An interest in technical or building environments Good management of priorities The desire to progress in a growing company
Emalec is a company specializing in multi-technical maintenance and building services for professional clients. Created in 1999 in the Lyon region, it now supports companies in the technical management of their sites on a daily basis. The group generates a turnover of 62 million euros.
The company operates on all technical aspects of a building (electrical engineering, climate engineering, fire protection, plumbing, locksmithing, electronic security, IRVE charging station), in both preventive and corrective maintenance, as well as on All Trades fit-out projects or new works.
With nearly 400 employees, Emalec relies on predominantly field-based teams, close to our clients' sites, to guarantee reactivity and quality of service.
In a context of development, the company continues to structure its activities, to r