International Customer Service Representative German (M/F)
As part of our development, we are recruiting an International Customer Service Representative German (M/F) on a one-month fixed-term contract (CDD) in Saint-Genis-les-Ollières.
A key role: you are the first point of contact for our international clients and follow their requests through to resolution.
What you will do
- Receive and qualify customer requests related to the maintenance of their sites
- Analyze needs, prioritize emergencies, and launch actions
- Coordinate interventions with Chargés d'Affaires, field teams, and partners
- Follow the progress of requests until their closure
- Inform clients with clarity and professionalism
- Enter information into our internal tool MOZARIS
- Contribute to service quality and customer satisfaction
Your organization Sedentary position based in Saint-Genis-les-Ollières. You will work in a cohesive and multicultural team, with the support of Chargés d'Affaires, managers, technical teams, and support.
What we offer you Starting salary between €2400 and €2500 gross / 39h, restaurant vouchers, family health insurance, integration, and training on our tools. A dynamic, international, and relational job, versatility, close management, and a collective culture.
This position is for you if you enjoy customer relations, international exchanges, and operational follow-up in a lively and collective environment.
The essentials
- Bilingual German, C1/C2 level
- Advanced level in English, minimum B2
- No mandatory specific training: your attitude, motivation, and ability to learn matter above all
- Interpersonal ease both on the phone and in writing
- Ability to understand a request, rephrase it, and prioritize it
- Organization, rigor, and reliability in file follow-up
- Ease with IT tools and a desire to learn MOZARIS
Because you are on the front line with our customers, we attach major importance to your professional attitude.
We are looking for someone recognized for
- their dynamism
- their sense of service
- their curiosity
- their ability to remain calm during busy periods
- their clear and professional communication
- their team spirit
- their ease in a multicultural environment
At Emalec, the quality of the customer relationship relies as much on the precision of the follow-up as on the mindset and daily cooperation.
The extras that will make a difference
- Significant experience in international customer relations, SAV, or operational assistance
- An interest in technical or building environments
- Good management of priorities
Emalec is a company specializing in multi-technical maintenance and building services for professional clients. Created in 1999 in the Lyon region, it now supports companies in the daily technical management of their sites. The group generates a turnover of 68 million euros.
The company operates across all technical aspects of a building (génie électrique, génie climatique, protection incendie, plomberie, serrurerie, sécurité électronique, borne IRVE.), in both preventive and corrective maintenance, as well as on Tous Corps d'État fit-out projects or new works.
With nearly 450 employees, Emalec relies on predominantly field teams, close to our clients' sites, to guarantee reactivity and quality of service. In a development context, the company continues to structure its activities, strengthen its teams and expertise to meet the needs of its clients, both in France and internationally, through its presence in more than 16 countries.