Collection Agent @HeyBlu

About the company

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

More than 6000 colleagues are part of eMAG Teams. We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster!

HeyBlu is a Romanian e-money licensed fintech company that aims to provide financial services to customers and merchants operating in the e-commerce space. Our vision is to increase the financial power of e-commerce buyers & sellers, making a positive impact in their everyday lives. We do this by extending the purchasing power of retail shoppers in easy and convenient ways, while also helping e-commerce merchants with the capital needed to grow their business. Being part of eMAG group, the largest e-commerce player in Romania, HeyBlu is focusing on building a financial offering for customers and merchants operating within the eMAG ecosystem by implementing an “embedded finance” approach. As part of the global Prosus group, we share the same purpose: “Improving everyday life for billions of people through technology”. In the HeyBlu team we are building an entrepreneurial, results-driven, agile, and collaborative culture based on the core values we share across the group: ownership, accountability, innovation, adaptability and customer focus.

Your tasks

What you’ll have to do

• Contact customers by phone to inform them about the registered debts and negotiate their payment, in accordance with established procedures;
• Identify viable payment solutions together with customers, in accordance with the company's customer orientation;
• Collect and update relevant information about debtors and their financial situation;
• Provide correct information to customers and in a professional and empathetic manner;
• Complete and permanently update the database with the situations reported by customers and the proposed solutions;
• Collaborate with the departments involved to quickly solve the cases encountered on orders / incidents / requests; • Identify problems in the activity or any non-functionalities (applications, systems, etc.), report them and actively get involved in solving them;
• Report to the Team Leader and/or direct manager on the situations that can negatively influence the achievement of departmental objectives and customer experience;
• Send for analysis to the Team Leader and/or direct manager the more complex complaints or those that may have a negative impact on the company;
• Fulfil the tasks in the team, adapt according to the priorities transmitted by the Team Leader and/or direct manager;
• Contribute actively teaching new colleagues in the team the flows and specifics of the activity;
• Comply with the quality standards and indicators established together with the Team Leader and/or direct manager;
• Deal with other temporary tasks imposed by situations and/or special events (Campaigns, Price Errors etc.).

Requirements

How we'd like you to be

• With minimum 6 months of experience in Debt Collection or Customer Support;
• With university degree or in progress;
• With good understanding of banking activities and financial products;
• With technical skills in Microsoft Office (word, excel, outlook);
• With excellent interpersonal and empathetic communication skills;
• With teamwork skills, ability to establish ethical relationships with the work team;
• With strong adaptability to change and evolving processes;
• With a proactive approach to continuous improvement and feedback;
• With a constructive and solution-oriented attitude in challenging situations.

How to apply

Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details! Also, here you can find our confidentiality policy if you want to consult it.