Senior E-Commerce Executive

Company Overview

Elush (T3) Pte Ltd manages well-known brands including iStudio (Apple Premium Reseller) and Epicentre. Since 2007, it has grown into one of Singapore’s largest Apple Premium Resellers with 25 sales channels, offering the latest consumer electronics and accessories.

Job Summary

Manage and optimize e-commerce business operations across multiple platforms to drive sales growth, enhance customer experience, and ensure efficient inventory and order management.

Responsibilities

• Manage all e-commerce business activities and operations on platforms such as Shopee, Lazada, and Amazon, including e-merchandising and site layout to enhance user engagement and sales
• Oversee product portfolio management on marketplaces by uploading, updating, delisting products, handling returns, managing defects, replenishing stock, and updating content to maintain accuracy and appeal
• Collaborate with brand partners to acquire and update product knowledge, ensuring accurate and current information is reflected online
• Monitor and analyze cross-platform performance metrics to achieve KPIs and prepare detailed performance reports for strategic decision-making
• Coordinate with internal and external stakeholders to develop and implement promotional strategies and marketing materials that increase e-commerce revenue
• Work closely with merchandising and packing teams to ensure seamless customer experience and efficient order fulfillment
• Plan and execute e-commerce campaigns and activities across all online sites to maximize sales opportunities
• Manage order transfers, cancellations, and returns within the e-commerce system to maintain operational accuracy
• Coordinate order processing, delivery, and returns across all e-commerce platforms and marketplaces to ensure timely and accurate customer service
• Respond promptly and effectively to customer inquiries to maintain high customer satisfaction
• Undertake ad-hoc assignments and projects as required to support business objectives
• Plan and forecast inventory requirements and pricing strategies ahead of sales campaigns to optimize stock availability and profitability
• Monitor and manage inventory accuracy across e-commerce and ERP systems to maintain healthy stock levels aligned with sales forecasts
• Provide monthly reports on e-commerce activities including sales, average order value, online vs. retail sales ratio, conversion rate, cost-to-income ratio, and web sessions to inform management decisions
• Analyze and report on e-commerce KPIs such as sales, conversion rates, and traffic to evaluate performance and identify improvement areas

Required competencies and certifications

• Minimum 2 years of relevant experience managing e-commerce platforms
• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word

Preferred competencies and qualifications

• Ability to work effectively under pressure with strong goal orientation
• Strong communication and interpersonal skills to collaborate across teams and with external partners
• Capability to multi-task and operate independently in a fast-paced industry environment