Technical Manager/Supervisor
Must-have:LeadPrincipal
Your tasks
You'll oversee after-sales service, device maintenance & repairs, technical training, quality assurance, and support sales team. You'll manage a small technical team and ensure excellent technical support across Singapore, Malaysia, Indonesia, Philippines and Thailand.
Technical Service & Operations
- Oversee warranty & after-sales service — device inspection, troubleshooting, repairs, and maintenance scheduling
- Manage spare parts inventory
- Ensure all repairs meet safety & performance standards; maintain service records & logs
- Coordinate technical support for subsidiaries in MY/ID/PH/TH
Training & Technical Support
- Support sales team for after sales technical enquiries with clients.
- Maintain user manuals, quick guides, troubleshooting docs, and training materials
Quality & Compliance
- Monitor device performance & customer feedback; escalate quality issues to manufacturer for new stock and repaired units.
- Ensure compliance with safety regulations, electrical standards, and import/device certifications
- Conduct regular QC checks on new stock and repaired units
Team & Project Management
- Lead and schedule technical support staff; set KPIs and review performance
- Monitor and maintain service process improvements and equipment upgrades
- Manage technical budget — service costs and parts inventory
Requirements
- Education: Diploma/Degree in Electrical/Electronics Engineering, Mechatronics, Biomedical Engineering or relevant field
- Experience: Min 5 years in technical roles; 2+ years in team leadership/service management
- Industry background: Consumer electronics, beauty/medical devices, or wellness equipment — strong advantage
- Skills:
- Hands-on electronics troubleshooting & repair skills
- Strong communication — explain technical concepts clearly to non-technical users
- Organized, customer-focused, problem-solver under pressure
- Proficient in MS Office & basic inventory systems
- English fluent; Mandarin