Customer Service Advisor – Hybrid (Little Island, Ireland)

Are you naturally curious and passionate about helping people? If you love understanding what matters to others and finding ways to make their day better.

We are growing and looking for Customer Service Advisors with the Cork area, who bring genuine energy and curiosity to every conversation. You will be part of a supportive group that’s always thinking about how to improve the customer experience.

You will be the voice for our clients customers, handling general enquiries and delivering a positive, proactive service experience. Every interaction is an opportunity to make someone’s day better.

Location: 2 Eastgate Rd, Castleview, Little Island, Co. Cork T45 EK50

Hours: Monday to Sunday, between 8am and 8pm - (2 - 3 days in office) Start Date: Various start dates starting mid October

What’s in it for you? €29 432 per annum and 22 days annual leave Access to Wrkit – giving you access to lifestyle savings, & discounts Cost of eyecare vouchers for eye examinations and money towards glasses if required Access to pension scheme and Employee Assistance Programme Life Assurance Benefit and cycle2work scheme….with plenty more

What you will be doing: Handle customer queries via telephone, up to 60 calls per day. Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

How to Apply Step 1: Complete the Application Form: Here: Step 2: Submit Your CV

Email your CV, including your full name and surname, to: joinus.ie@elliocx.com

Important Applications will only be considered once both of the following have been received: A completed application form An up-to-date CV