Hotel Manager

Responsibilities:

Hotel Operations Management:

• Oversee the day-to-day operations of the hotel to ensure smooth and efficient service delivery.
• Coordinate activities across departments, including Front Desk, Housekeeping, Food and Beverage, Maintenance, Security, and Administration.
• Develop and implement operational policies, procedures, and service standards.
• Monitor daily hotel activities and ensure compliance with established operational standards.
• Ensure rooms, facilities, and other hotel amenities are properly maintained.

Guest Relations and Customer Service:

• Ensure guests receive excellent customer service throughout their stay.
• Handle guest complaints, inquiries, and special requests professionally.
• Develop strategies to improve guest satisfaction, retention, and loyalty.
• Monitor guest feedback and implement improvements where necessary.

Staff and Human Resource Management:

• Supervise, coordinate, and evaluate the performance of hotel employees.
• Participate in recruitment, onboarding, training, and staff development.
• Prepare staff duty schedules and ensure adequate staffing across departments.
• Promote teamwork, discipline, accountability, and professionalism.
• Address staff concerns and resolve workplace conflicts.

Financial and Budget Management:

• Prepare and monitor departmental budgets, operational expenses, and revenue targets.
• Monitor hotel income, expenditure, and cash flow.
• Identify opportunities to reduce operational costs and improve profitability.
• Monitor room occupancy, room rates, and revenue performance.
• Ensure proper financial reporting and accountability across departments.

Sales and Business Development:

• Develop strategies to increase room occupancy and hotel revenue.
• Identify opportunities for corporate bookings, partnerships, events, and other business opportunities.
• Work with the marketing team to promote hotel services and facilities.
• Monitor competitors and hospitality industry trends.

Health, Safety and Compliance:

• Ensure compliance with relevant hospitality regulations, health and safety standards, and company policies.
• Supervise hotel security and emergency preparedness procedures.
• Ensure proper hygiene, sanitation, and maintenance standards.
• Conduct regular inspections of hotel facilities and operations.

Reporting and Performance Management:

• Prepare and submit regular operational and financial performance reports to Management.
• Monitor departmental KPIs and ensure targets are achieved.
• Identify operational challenges and recommend practical solutions.
• Provide Management with updates on hotel performance, staffing, guest satisfaction, and business growth.
• Coordinate activities across departments, including Front Desk, Housekeeping, Food and Beverage, Maintenance, Security, and Administration.
• Develop and implement operational policies, procedures, and service standards.
• Monitor daily hotel activities and ensure compliance with established operational standards.
• Ensure rooms, facilities, and other hotel amenities are properly maintained.

Requirement:

• HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 5–7 years of relevant experience in hotel or hospitality management.
• At least 2–3 years in a managerial or senior supervisory position.
• Strong knowledge of hotel operations, front office management, housekeeping, and food and beverage operations.
• Experience in budgeting, financial management, and revenue optimization.
• Good understanding of hotel management software and reservation systems.
• Knowledge of hospitality standards, health, safety, and regulatory requirements.