General Manager
Responsibilities:
Operations Management:
- Oversee the daily operations, ensuring all departments function effectively.
- Develop and implement operational policies, procedures, and service standards.
- Ensure all facilities, games, equipment, and attractions are properly maintained and operational.
- Monitor daily activities and resolve operational challenges promptly.
Business Development and Financial Management:
- Develop strategies to increase revenue, profitability, and business growth.
- Prepare and manage departmental budgets, monitor expenses, and control operational costs.
- Monitor sales performance, revenue generation, and financial targets.
- Identify new business opportunities, partnerships, events, and promotional activities.
Customer Experience and Service Delivery:
- Ensure excellent customer service across all areas of the park.
- Handle escalated customer complaints and ensure timely resolution.
- Develop strategies to improve customer satisfaction, retention, and repeat patronage.
- Monitor customer feedback and implement service improvements.
Human Resources and Staff Management:
- Supervise departmental heads, supervisors, and other employees.
- Ensure effective staff recruitment, training, scheduling, and performance management.
- Promote teamwork, discipline, accountability, and professionalism.
- Identify staff development needs and ensure continuous training.
Marketing and Business Promotion:
- Work with the marketing team to develop and implement promotional strategies.
- Oversee marketing campaigns, social media activities, and customer engagement initiatives.
- Build relationships with corporate organisations, schools, event planners, and other potential partners.
- Drive bookings for birthdays, private events, group activities, and special occasions.
Health, Safety and Compliance:
- Ensure compliance with relevant health, safety, hygiene, and operational regulations.
- Establish safety procedures for games, rides, recreational facilities, and other attractions.
- Ensure incidents and emergencies are handled appropriately and documented.
- Conduct regular inspections to identify and address safety risks.
Reporting and Performance Monitoring:
- Prepare and submit regular operational and financial performance reports to management.
- Monitor key performance indicators (KPIs) across all departments.
- Evaluate departmental performance and implement corrective measures where necessary.
- Provide recommendations for business improvement and expansion.
- Develop and implement operational policies, procedures, and service standards.
- Ensure all facilities, games, equipment, and attractions are properly maintained and operational.
- Monitor daily activities and resolve operational challenges promptly.
Requirement
- Bachelor's degree in Business Administration, Hospitality Management, Management, or a related field.
- Minimum of 5–7 years' relevant management experience, preferably in hospitality, entertainment, leisure, recreation, or facility management.
- Previous experience managing multiple departments and supervising large teams.
- Strong financial management, budgeting, and business development skills.
- Excellent leadership, communication, negotiation, and problem-solving abilities.
- Good knowledge of customer service management and operational procedures.
- Ability to work under pressure, manage competing priorities, and make sound business decisions.
- Proficiency in Microsoft Office and relevant business management systems.
Key Competencies:
- Strategic leadership and decision-making.
- Business development and revenue generation.
- Financial and budget management.
- Customer relationship management.
- Staff supervision and performance management.
- Operational planning and problem-solving.
- Health, safety, and risk management.
- Strong organisational and communication skills.