Business Development Manager
Responsibilities:
Business Growth and Strategy:
- Develop and implement business development strategies to increase revenue and market share.
- Identify new business opportunities, customer segments, and potential revenue streams.
- Research market trends, customer preferences, and competitor activities.
- Develop innovative packages, promotions, and service offerings to attract new customers.
- Establish business growth targets and monitor progress towards achieving them.
Corporate Sales and Partnerships:
- Identify and build relationships with corporate organisations, schools, hotels, travel agencies, event planners, and other potential business partners.
- Develop proposals for corporate outings, team-building activities, school excursions, private events, and group bookings.
- Negotiate business deals, sponsorships, and partnership agreements.
- Maintain strong relationships with existing clients to encourage repeat patronage.
- Represent the park at networking events, business meetings, and promotional activities.
Sales and Revenue Generation:
- Drive sales of park services, including entertainment activities, arcade games, cinema, food and beverages, events, and other recreational offerings.
- Develop strategies to increase customer bookings, walk-in visits, and repeat business.
- Set sales targets and monitor the performance of sales activities.
- Identify opportunities to upsell and cross-sell services to customers.
- Follow up on business enquiries, leads, proposals, and potential bookings to convert them into sales.
Marketing and Brand Promotion:
- Work with the marketing team to develop and execute promotional campaigns.
- Identify opportunities for brand visibility through partnerships, events, digital platforms, and community engagement.
- Oversee promotional activities aimed at attracting families, young people, tourists, and corporate customers.
- Recommend seasonal promotions, loyalty programmes, referral incentives, and special packages.
- Monitor the effectiveness of marketing initiatives and recommend improvements.
Client Relationship Management:
- Build and maintain a database of corporate clients, partners, event organisers, and prospective customers.
- Ensure timely follow-up on enquiries, quotations, proposals, and bookings.
- Gather customer feedback and identify opportunities to improve services.
- Maintain professional relationships with key clients and business partners.
- Resolve business-related client concerns and escalate operational issues where necessary.
Market Research and Competitor Analysis:
- Conduct market research to identify customer needs and emerging business opportunities.
- Monitor competitor pricing, promotional activities, and service offerings.
- Identify gaps in the market that Lala-Land Park can leverage.
- Recommend new products, services, and experiences that can improve the park's competitiveness.
Budgeting and Performance Reporting:
- Prepare and manage the business development budget.
- Monitor sales revenue, business leads, conversion rates, and partnership performance.
- Prepare weekly and monthly business development reports for management.
- Track revenue generated from corporate bookings, events, partnerships, and promotional campaigns.
- Provide recommendations for improving business performance and profitability.
Requirement:
- HND in Business Administration, Marketing, Sales, Management, or a related field.
- Minimum of 3–5 years' experience in business development, sales, marketing, or a related role.
- Experience in hospitality, entertainment, leisure, tourism, recreation, or event management is an advantage.
- Proven ability to generate leads, secure business partnerships, and achieve sales targets.
- Strong negotiation, presentation, and relationship management skills.
- Good understanding of sales strategies, marketing principles, and customer acquisition.
- Ability to develop business proposals and prepare professional reports.
- Proficiency in Microsoft Office and customer relationship management (CRM) tools.
- Ability to work independently, meet targets, and travel for business meetings when required.
Key Competecies:
- Business development and strategic planning.
- Sales and revenue generation.
- Corporate relationship management.
- Negotiation and persuasion.
- Marketing and brand promotion.
- Market research and competitor analysis.
- Proposal writing and presentation.
- Customer acquisition and retention.
- Communication and networking.
- Target-driven execution and problem-solving.