Administrative Receptionist
Your tasks
- Welcome visitors, clients, and guests professionally and direct them to the appropriate personnel.
- Answer, screen, and transfer incoming telephone calls promptly.
- Respond to general inquiries and provide accurate information about the organization’s services.
- Receive, sort, record, and distribute incoming mail, deliveries, and correspondence.
- Schedule appointments, maintain visitor registers, and coordinate meeting arrangements.
- Maintain a neat, organized, and professional reception area.
- Provide administrative support, including filing, photocopying, scanning, data entry, and document preparation.
- Manage office supplies and notify the appropriate supervisor when replenishment is required.
- Maintain accurate records of visitors, calls, appointments, and deliveries.
- Coordinate with other departments to ensure visitors and clients receive appropriate assistance.
- Handle inquiries and complaints courteously, referring complex issues to the relevant personnel.
- Maintain confidentiality of company information and visitor records.
- Perform other administrative duties assigned by Management.
Requirements
- A Minimum of OND in Business Administration, Office Technology and Management, or a related field is an advantage.
- Previous experience as a receptionist, front desk officer, or administrative assistant is desirable.
- Excellent verbal and written communication skills.
- Good telephone etiquette and customer service skills.
- Proficiency in Microsoft Word, Excel, email, and other basic office applications.
- Strong organizational skills and attention to detail.
- Professional appearance, courtesy, and a positive attitude.
- Ability to multitask, prioritize tasks, and work with minimal supervision.
- High level of discretion, reliability, and confidentiality.
Key Competencies
- Customer service and interpersonal relations
- Communication and telephone etiquette
- Organization and time management
- Basic computer and administrative skills
- Problem-solving and multitasking
- Professionalism and confidentiality