CUSTOMER SUPPORT EXECUTIVE

Your tasks

We are looking for a customer-focused and detail-oriented individual to join our team as a Customer Support Executive in the aviation industry. You will support customer accounts, coordinate aftersales services, manage administrative processes and work closely with internal teams and external customers to ensure smooth operations and customer satisfaction.

• Provide account-related support to the Customer Support Manager and Business Development Directors.
• Prepare sales quotations, follow up on quotations through to closure, and generate customer status reports, monthly sales reports and KPI-related documentation.
• Handle customer enquiries and complaints professionally, provide appropriate solutions and follow up with relevant stakeholders to ensure timely resolution.
• Maintain regular communication with external customers to build positive working relationships.
• Coordinate with internal teams on account matters, job inductions, job closures, meetings and ad-hoc reporting.
• Manage shipping, invoicing and logistics coordination.
• Maintain accurate sales and customer records in the ERP system.
• Liaise with OEM headquarters on warranty claims, spare parts inventory, long-term agreements and lease/exchange agreements.
• Prepare sales and management reports and support marketing events planning and execution.
• Ensure compliance with company policies and requirements, including export controls and business ethics.
• Participate in a rotating 24/7 Aircraft on Ground (AOG) hotline duty.
• Undertake occasional business travel as required.

Requirements

• Diploma or Degree in any discipline from a recognised institution.
• Minimum 2 years of relevant customer support or client service experience; aviation industry experience is preferred.
• Fresh graduates may also be considered.
• Good written communication, interpersonal and customer service skills.
• Able to multitask, prioritise tasks and manage time effectively.
• A good team player with a professional and service-oriented attitude.
• Proficient in Microsoft Office; SAP experience is an advantage.
• Willingness to participate in rotating AOG hotline support and undertake occasional travel.

How to apply

Attn: Kay Kwok

Other

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