Account Manager

Key responsibilities

Manage and develop strong, long-term relationships with assigned clients and key accounts.

Act as the main point of contact for clients, understanding their needs and ensuring a high level of service.

Monitor account performance, customer activity, and key commercial metrics.

Analyze account data to identify trends, challenges, opportunities, and areas for improvement.

Develop and implement strategies to improve customer retention and account growth.

Proactively identify potential client issues and coordinate with internal teams to resolve them.

Prepare regular account performance reports and provide data-driven recommendations.

Work closely with Operations, Customer Service, Sales, and other relevant departments to ensure smooth service delivery.

Track and follow up on client requests, issues, and action plans.

Use CRM and other digital tools to manage account information, activities, and performance.

Support commercial initiatives aimed at increasing customer satisfaction, retention, and revenue.

Requirements

Proven experience as an Account Manager, Key Account Manager, Customer Success Manager, or similar commercial role.

Strong analytical and data-driven approach to account management and decision-making.

Excellent critical-thinking and problem-solving skills.

Strong communication, negotiation, and relationship-management skills.

Comfortable working with CRM systems, reporting tools, and digital platforms.

Ability to analyze data and translate insights into practical business actions.

Strong organizational and time-management skills.

Ability to manage multiple accounts and priorities in a fast-paced environment.

Commercial awareness and a strong understanding of customer retention principles.

Previous experience in the delivery, logistics, e-commerce, or technology industry is preferred.