receptionist

• *About the Role*

We are an established multidisciplinary physiotherapy and rehabilitation clinic in Hamilton dedicated to delivering exceptional patient care. We are seeking a reliable, warm, and detail-oriented *Medical Receptionist / Front Desk Administrator* to join our team for *20 to 25 hours per week*.

If you are an organized professional with experience in clinical administration, third-party billing (MVA, WSIB, Extended Health), and passionate about providing a welcoming patient experience, we would love to hear from you!

*Key Responsibilities*

• *Patient Intake & Reception:* Greet patients warmly, manage daily check-ins/check-outs, schedule appointments, and maintain smooth clinic flow.
• *Billing & Insurance:* Submit direct billing claims through *TELUS Health eClaims, HCAI (MVA / Auto Insurance), and WSIB*, as well as process private extended health insurance claims and patient copayments.
• *Inquiries & Communication:* Handle incoming phone calls, emails, and patient inquiries promptly and professionally.
• *Patient Charting & Records:* Manage electronic medical records (EMR), intake forms, and ensure all patient documentation is accurate and confidential.
• *Administrative & Clinic Support:* Assist with general office coordination, room turnaround, tracking clinical supplies, and basic administrative follow-ups.
• *Community Outreach:* Assist with basic social media updates and patient reactivation communication.

*Qualifications & Requirements*

• *Experience:* Minimum 1 year of front desk/reception experience in a *physiotherapy, multidisciplinary rehab, medical, chiropractic, or dental clinic*.
• *Billing Expertise:* Hands-on experience with *TELUS Health, HCAI (MVA), and WSIB* billing portals.
• *Communication:* Strong verbal and written *English communication skills* with an empathetic, customer-focused approach.
• *Tech-Savvy:* Proficiency with clinic management / EMR software, MS Office / Google Workspace, and multi-line phone systems.
• *Reliability:* Strong multitasking ability, high attention to detail, and a dependable work ethic.

*Preferred Assets (Big Pluses!)*

• *Language:* *Fluency in Polish (spoken/written)* is a strong asset to help serve our local community and connect with our existing patient base.
• *Marketing:* Experience with basic clinic social media posting (Instagram/Facebook) and community engagement.

*What We Offer*

• Competitive hourly wage ($18.00 ? $20.00/hr based on experience).
• Supportive, friendly, and collaborative clinical team environment.
• Predictable part-time schedule (approx. 20?25 hours weekly).
• Opportunity to grow with an expanding practice.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 20.0 per week

Work Location: In person