Service Engineer / Technical Support Specialist
Your tasks
Demonstrate a thorough understanding of industry standards, products, and company services
Ensure compliance with all relevant industry regulations and legislation within the service function
Provide technical support via phone and email, resolving service-related queries
Act as the key technical liaison between customers and internal teams
Attend site visits to diagnose and repair equipment faults where required
Carry out equipment conversions as needed Support general administrative tasks and maintain accurate service records using internal systems (Sparc and Opera)
Work closely with UK and international teams to address quality and development feedback from the field
Escalate customer or subcontractor issues appropriately to management
Contribute to the ongoing improvement and development of the service department
Requirements
The successful candidate will be comfortable working both independently and as part of a team, with strong technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances
A proactive, hardworking attitude and a strong customer focus are essential, along with a solid understanding of safe working practices.
Strong knowledge of equipment breakdowns and fault diagnosis Ability to work effectively both independently and within a team
What we offer
Company vehicle, tools, and workwear provided Primarily Monday–Friday working (with very occasional out-of-hours support required)
Other
We are currently seeking a skilled and motivated Service Engineer / Technical Support Specialist to join our team based in Birmingham.
This is primarily an office-based role, with occasional travel to customer sites when required you must be Gas Safe registered
Competitive salary, negotiable based on experience · 25 days holiday plus bank holidays · Pension Free parking Please note: We will require a copy of your UK right to work documentation before an application can be progressed.
Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.