SALES COORDINATOR – MANUFACTURING

Are you an experienced Sales Coordinator from a manufacturing background?

Our client, a well-established market leader within their industry, is continuing to expand and is looking for an experienced Sales Coordinator to join their busy Birmingham operation.

This is not simply a general administration role. We are looking for someone who understands the demands of working within a manufacturing or production environment, where you will be coordinating customer orders from initial quotation through to production, despatch and delivery.

You will be the important link between customers, sales, production, the factory and despatch, making sure orders are processed accurately, manufactured to the correct requirements and delivered on time.

YOU MUST HAVE:

• Previous experience within a manufacturing, engineering or production environment
• Experience of SAP ideally
• Good Excel skills – intermediate level
• Experience of sales order processing
• Confidence working with measurements, dimensions, weights and sizes
• Experience liaising directly with production/factory teams
• Excellent customer service and communication skills
• Strong attention to detail and the ability to manage multiple orders and deadlines

YOUR ROLE WILL INCLUDE:

You will take responsibility for a varied workload including:

• Preparing and issuing formal quotations to customers
• Inputting and processing sales orders accurately onto the system
• Managing customer schedules and calling off orders as required
• Liaising with the factory and production teams to ensure orders have been manufactured correctly and on time
• Monitoring orders throughout the production process
• Communicating with customers regarding orders, lead times, deliveries and any changes
• Administering customer cross-references and pricing information
• Providing solutions to customer queries and resolving problems quickly
• Liaising with Production and Despatch regarding order or delivery issues
• Producing UK despatch notes and invoices
• Providing customers with copies of invoices, despatch notes and tracking information
• Checking weights, dimensions and sizes for despatch
• Selecting appropriate carriers based on consignment requirements
• Preparing consignment documentation
• Processing credit notes in conjunction with Accounts
• Assisting with telephone/reception cover when required

EXPORT & CUSTOMS

You will also be involved in the administration of overseas orders, including:

• Preparing export despatch notes and invoices
• Producing and checking export documentation
• Understanding different country despatch requirements
• Ensuring invoices and supporting paperwork meet export requirements
• Dealing with customs documentation, including CMRs
• Liaising with customers, carriers and internal departments to ensure goods are despatched correctly

THE PERSON

We are looking for someone who is organised, confident and commercially aware, but most importantly understands manufacturing.

You will be comfortable speaking to the factory about an order, checking measurements and specifications, chasing production, dealing with a customer query and ensuring the correct documentation is ready for despatch.

You will need to be able to work at pace, prioritise your workload and take ownership of orders rather than simply passing queries on to somebody else.

If you have a manufacturing background, SAP experience, good Excel skills and strong sales order processing experience, we would love to hear from you.

In return

• Early Friday finish
• Pension
• 5 weeks holiday plus bank holidays
• On road parking
• Free tea and coffee

Please note: due to the requirements of this position, candidates without previous manufacturing/production experience may not be suitable for this particular vacancy.

Please Note: As part of our registration and compliance process, we will require a copy of your UK Right to Work documentation, a completed Elite Personnel application form, and a recent photograph/selfie for our candidate database.

Due to the high volume of applications we receive, we are unfortunately only able to contact candidates who have been successfully shortlisted. If your application is successful, a member of the Elite Personnel team will contact you within 48 hours of applying. If you have not heard from us within this time, unfortunately on this occasion your application has not been successful.

There is absolutely no charge to candidates for any of our recruitment services.