Front Office Agent

Elia Island Resort & Spa | Agia Marina, Chania

The new luxury resort Elia Island Resort & Spa (5*), member of the Athens Elia Ermou group, is set to begin operations in 2027 in Agia Marina, Chania and is looking for reception employees for seasonal employment (7 months).

Main Responsibilities Ensuring professional reception for all guests Managing department operations (check in / check out, payments, maintaining the reception in impeccable condition, answering and routing phone calls and emails, receiving and distributing mail or parcels) Full knowledge of the facilities, services, and the wider area of the hotel Promotion and sale of additional services and hotel facilities Monitoring department expenses, ordering supplies, and maintaining necessary documentation Maintaining a high level of personal appearance and hygiene Prompt and effective response to guest requests and complaints, maintaining confidentiality and proper protocol Required Qualifications: 2 years of experience in a similar Front Office position, ideally in a 5-star hotel or resort Excellent knowledge of English. Knowledge of a second foreign language will be appreciated Very good computer skills. Experience in PROTEL will be appreciated Excellent communication skills Organizational skills, with the ability to manage priorities in a fast-paced environment Degree or Diploma in Tourism / Hotel Management or a related field Positive and professional personality, with a genuine passion for hospitality Team spirit, flexibility, and attention to detail Benefits: Competitive salary Professional growth in a dynamically growing environment Daily meals Training and development opportunities