Senior Customer Success Manager
At Assessio, our mission is Zero Talent Waste. Through our assessment solutions and TalentSuite platform, we help organisations make better decisions across recruitment, talent management and employee development. Today, more than 2,000 organisations use Assessio, and we are continuing to grow across Europe.
We are now looking for an experienced Senior Customer Success Manager to join our French Customer Success team.
As Senior Customer Success Manager, you will own and develop some of our largest and most complex customer accounts in France, managing the journey from onboarding and deployment through adoption, expansion and renewal.
Our product environment is technically complex, with deployments typically spanning 8–12 weeks and potentially involving several modules and stakeholders. You will lead technical onboarding and training, work closely with customers to drive adoption and help them get the most value from our solutions, both today and as their needs evolve.
This is also a commercially oriented role. You will be responsible for protecting and growing your portfolio through strong adoption, proactive renewal management, upsell and expansion.
What you will do
Own and develop a portfolio of large and strategically important customers Manage the customer journey across onboarding, adoption, expansion and renewal Lead technical onboarding and training and support successful product adoption Build trusted relationships across multiple stakeholders, including decision-makers, HR, Legal, Procurement and IT Understand customer objectives and translate them into concrete value and success plans Own NRR for your portfolio, proactively managing renewal risks and identifying opportunities for upsell and expansion Collaborate closely with Customer Success, Sales, Product and Support
Your team
You will join our French Customer Success team, consisting of five CSMs and one Support colleague, led by our Head of Customer Success France. You will also collaborate with colleagues across markets and functions as we continue to develop our products and Customer Success practices across Europe.