IT Technician

IT Technician Location: Rotherham (Site Based Mon - Fri) Salary: £27,000- £30,000 Type: Permanent, Full-time

Elevation Tech & Transformation are exclusively recruiting for this role on behalf of our client.

About the Role

Our client is looking for an experienced and proactive IT Technician to provide day-to-day IT support across the business. Working closely with the IT Manager, you will take ownership of everyday technical issues, support colleagues, and escalate more complex problems where needed.

This is a great opportunity for someone with a solid grounding in IT support who wants to broaden their experience and have a real impact on how the business uses technology.

Key Responsibilities

• Provide first-line and appropriate second-line IT support to employees
• Manage support tickets from initial report through to resolution
• Diagnose and resolve hardware, software, system and connectivity issues
• Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Windows
• Manage user accounts, passwords, permissions and Multi-Factor Authentication
• Set up laptops, desktops, monitors, headsets and other IT equipment
• Prepare equipment and system access for new starters and support the leaver process
• Maintain accurate IT asset and equipment records
• Support printers, meeting-room equipment and other workplace technology
• Help the business get more from its existing systems, software and technology by identifying better ways to use available features
• Support the rollout of new IT processes, systems, software and equipment
• Escalate complex issues to the IT Manager or external providers
• Keep employees updated on the progress of their requests
• Support the IT Manager with system changes, projects and continuous improvement
• Follow IT security, data protection and information-security procedures

Skills and Experience

Essential

• Minimum 1 year’s experience in an IT Support, IT Technician, Service Desk or similar role
• Experience using an IT ticketing or helpdesk system
• Good working knowledge of Microsoft 365 and Windows
• Experience troubleshooting hardware, software and user-access issues
• Experience setting up laptops, desktops and other IT equipment
• Good communication and customer-service skills
• Able to troubleshoot independently and know when to escalate
• Well organised, with the ability to prioritise multiple requests

Desirable

• Experience administering Microsoft 365 and SharePoint
• Basic networking, Wi-Fi and connectivity knowledge
• Experience with VoIP or cloud telephone systems
• A relevant IT or Microsoft qualification

To find out more contact us today.