Customer Success Manager

Service Delivery Manager Location: Wakefield Salary: £30,000 - £40,000 This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software. This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention, growth, and a seamless client experience on the clients SaaS platform. What you'll do: Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders Lead service reviews, manage escalations, and champion smooth onboarding Drive 100% renewal success and identify upsell opportunities across our module set Own account growth plans targeting 20% ARR growth Keep CRM and reporting sharp - pipeline, RAG ratings, account docs What we're looking for: Proven track record in account management, service delivery, or customer success (SaaS/compliance software a plus A history of retaining and growing accounts commercially Strong relationship-building skills, including with senior stakeholders Commercially sharp, organised, and self-motivated