Customer Care Coordinator

Customer Support Coordinator Leeds £28,000 35 hours per week Hybrid working (following probation)

Elevation Recruitment Group are delighted to be working with a successful and growing business in Leeds as they look to recruit a Customer Support Coordinator.

This is a fantastic opportunity for someone with a background in customer service, sales support or order administration who enjoys building relationships and providing a high level of support to customers.

Key responsibilities will include:

• Managing customer enquiries across phone, email and online channels
• Supporting customers with orders, payments, deliveries and returns
• Processing and monitoring sales orders using internal systems
• Coordinating returns and resolving customer issues
• Tracking deliveries and liaising with transport partners where required
• Building relationships with key customers and providing ongoing account support
• Working closely with internal teams to resolve queries and ensure a positive customer experience
• Monitoring customer feedback and identifying opportunities to improve service

About you:

• Previous experience within customer service, sales support, order processing or administration
• A confident and professional communicator with excellent written and verbal skills
• Highly organised with the ability to manage a varied workload
• Comfortable working with internal systems and Microsoft Office
• Able to build positive relationships with customers and colleagues
• Proactive and solutions-focused, with a genuine interest in delivering excellent customer service

If you're looking for a varied customer support role where you can take ownership of customer relationships and develop your experience within a supportive team, we'd love to hear from you.

To apply, please submit your CV or contact Miranda at Elevation Recruitment Group for further information.