Aftersales Coordinator
Birstall, Wakefield £competitive 37.5 hours per week
Monday to Friday, 9.00am–5.00pm -30-minute lunch
25 days' holiday
Office closure for 3 days over Christmas
Free on-site parking
Full training and support
Friendly and relaxed working environment
Elevation Recruitment Group are working with a successful and established business based in Birstall, Wakefield who are looking to recruit an Aftersales Coordinator to join their team. This is a varied and hands-on role within the aftersales team, supporting customers throughout the repair process and coordinating engineers, subcontractors and parts to ensure repairs are completed efficiently. The Role Managing inbound customer enquiries via telephone and email
Supporting private customers, businesses and Motability customers
Coordinating vehicle repairs from initial enquiry through to completion
Arranging engineers and subcontractors to attend repairs
Liaising with the engineering and parts departments to ensure the correct parts are available
Ordering parts from suppliers where required, including obtaining prices and checking availability
Arranging for parts to be sent directly to customers or engineers
Raising sales orders and ensuring costs are allocated correctly, including warranty work
Processing invoices using Sage 200
Passing repair jobs to engineers, who will then manage and schedule their own diaries
Liaising with suppliers and internal departments to keep repairs moving
Maintaining accurate records and keeping customers updated throughout the process
Building knowledge of the company's products and repair requirements
Sending and monitoring customer feedback surveys following completed repairs
About You Excellent communication and customer service skills
Strong organisation and attention to detail
A proactive approach to problem solving
Confidence liaising with suppliers, customers and internal teams
Good IT skills, including Microsoft Office
Experience using a CRM system
The ability to work independently as part of a small team