Front Desk Receptionist

1. Job Responsibilities

The Front Office Desk is responsible for managing daily front desk operations, delivering excellent customer service, and ensuring a smooth and welcoming experience for all members, guests, and visitors.

Key Responsibilities:

• Guest Check-in & Reception

1. Welcome and greet members, guests, and visitors in a friendly and professional manner.
2. Handle daily check-in procedures and verify membership or booking status.
3. Ensure all visitors follow the company's check-in procedures and facility regulations.
4. Booking Management (Momence System)
5. Manage and monitor daily bookings, class schedules, and reservations through the Momence system.
6. Assist members with booking, rescheduling, cancellations, and booking-related inquiries.
7. Ensure booking records and attendance information are accurate and up to date.

WhatsApp & Customer Inquiries

1. Respond to incoming WhatsApp messages and customer inquiries promptly and professionally.
2. Provide accurate information regarding memberships, class schedules, pricing, facilities, and services.
3. Follow up with potential customers and assist with converting inquiries into sales.

Day Pass Sales

1. Promote and sell day passes to walk-in guests and potential customers.
2. Explain available access options, pricing, and facility rules.
3. Process day pass transactions and ensure proper sales records.

Membership Onboarding

1. Assist new members throughout the membership registration and onboarding process.
2. Explain membership packages, terms and conditions, facility access, and membership benefits.
3. Ensure new members understand the gym's policies, services, and procedures.

Payment Processing & Cashier

1. Handle payments for memberships, day passes, and other applicable services.
2. Process cashless and cash transactions accurately through the company's POS or payment system.
3. Issue receipts and maintain accurate daily payment and transaction records.
4. Perform daily cash reconciliation and report any discrepancies to the supervisor.

First-Impression Hospitality & Customer Experience

1. Maintain a welcoming, professional, and service-oriented front desk environment.
2. Provide assistance and clear information to members and visitors.
3. Handle customer complaints and concerns professionally, escalating issues when necessary.
4. Maintain a clean, organized, and presentable front desk area.

Administrative & Operational Support

1. Maintain accurate member information, attendance records, and daily operational reports.
2. Coordinate with the operations and cleaning teams to ensure smooth daily operations.
3. Follow company SOPs, policies, and service standards.
4. Perform other relevant duties assigned by the direct supervisor or management.

1. Job Requirements

• Minimum of 1 year of experience in Front Office, Receptionist, Customer Service, or Hospitality. Experience in the fitness or gym industry is an advantage.
• Good verbal and written communication skills in English and Bahasa Indonesia.
• Strong customer service and interpersonal skills.
• Familiarity with booking management systems; experience using Momence is an advantage.
• Basic computer skills and proficiency in Microsoft Office or Google Workspace.
• Basic understanding of cashier operations, payment processing, and sales transactions.
• Strong attention to detail, especially in handling bookings, payments, and member records.
• Presentable, friendly, proactive, and service-oriented personality.
• Able to handle multiple tasks and work efficiently in a fast-paced environment.
• Responsible, punctual, honest, and capable of working independently as well as within a team.
• Willing to work on shifts, weekends, and public holidays according to the company's operational schedule.

Skills: Hotel Reception, Teamwork, Reception Consultation, Conference Reception, Customer Service, Problem Solving, Microsoft Office, Customer Engagement, Restaurant Reception, Scheduling