Sales Manager (Commercial Performance & Quality Assurance)
About the company
A reputable skincare and haircare brand is urgently seeking a highly competent, proactive, and results-driven Sales Manager to lead its sales team, drive revenue growth, improve sales conversion, and maintain high standards of customer engagement and service delivery.
Your tasks
The successful candidate will oversee sales performance, coach Sales Representatives, monitor customer communication across digital channels, and strengthen sales processes and accountability.
- Manage, supervise, and coordinate the activities of Sales Representatives to achieve individual and team sales targets.
- Monitor daily sales performance, productivity, customer engagement, and conversion rates.
- Develop and implement strategies to increase sales, recover missed opportunities, and improve customer retention.
- Monitor WhatsApp, Instagram, and other sales channels to ensure prompt, professional, and effective customer communication.
- Ensure consistent customer follow-up and prevent missed, abandoned, or unattended sales enquiries.
- Coach and train Sales Representatives on product knowledge, objection handling, customer engagement, and closing techniques.
- Prepare and submit daily, weekly, and monthly sales performance reports.
- Monitor sales records, customer allocation, and sales attribution to promote accuracy, transparency, and accountability.
- Identify performance gaps, address recurring sales-process issues, and recommend improvements.
- Monitor customer complaints and collaborate with relevant departments to ensure a positive customer experience.
- Ensure compliance with approved sales procedures, customer-service standards, and company policies.
- Hold regular sales meetings, track agreed actions, and provide feedback on team performance to management.
Requirements
Proven experience in sales management, sales supervision, or a similar leadership role. Demonstrated ability to lead a sales team and achieve measurable sales targets. Strong communication, negotiation, leadership, and customer relationship management skills. Experience managing digital sales channels, particularly WhatsApp and Instagram, is an advantage. Excellent reporting, analytical, problem-solving, and organisational skills. Strong sense of accountability, initiative, and performance management. Ability to work with minimal supervision and deliver results in a fast-paced environment. Must be available for immediate resumption.
What we offer
₦250,000 net monthly.
Other
Industry: Beauty, Skincare & Haircare Location: Lekki, by Maruwa, Lagos State, Nigeria Employment Type: Full Time Level: Sales Management Salary: ₦250,000 Net Monthly Other Benefits: Not specified
Immediate resumption is required.
RESUMPTION Immediate. Only qualified candidates with relevant sales leadership experience and the ability to drive team performance should apply.