Outlet Manager

Your tasks

Operations & Service Excellence

• Manage daily front-of-house and back-of-house salon operations.
• Ensure high standards of cleanliness, safety, and service protocols.
• Handle client inquiries, feedback, and service escalations with professionalism.

Team Leadership & Performance

• Lead, mentor, and motivate therapists, beauticians, and front-desk staff.
• Manage roster scheduling, commission structures, and daily task assignments.
• Conduct team training on customer service, upselling, and product knowledge.

Sales & Revenue Generation

• Drive salon targets for service bookings, package renewals, and product sales.
• Promote seasonal packages, cross-selling services, and marketing initiatives.
• Analyze sales reports to identify growth opportunities and optimize revenue.

Inventory & Administration

• Monitor stock levels of retail products, salon consumables, and equipment maintenance.
• Ensure accurate point-of-sale (POS) entries, daily cash flow reconciliation, and reporting.