Process Writer

Conduct interviews and workshops with stakeholders to understand and document business processes

Create process maps, swimlane diagrams, SOPs, workflows, and process narratives

Document end-to-end processes covering merchant onboarding, implementation, account management, retention, and offboarding

Identify process gaps, bottlenecks, and opportunities for improvement

Collaborate with IT, Compliance, Finance, Legal, and People and Brand teams to validate documentation

Support process improvement and business transformation initiatives

Bachelor’s degree in Business, Management, Industrial Engineering, IT, or related field

Experience in fintech, banking, payments, retail, or financial services is an advantage

Proficient in process mapping and documentation tools

Strong analytical, facilitation, communication, and technical writing skills

3–5 years of experience in Business Process Documentation, Process Improvement, Business Analysis, or Quality Management