Sales Administration Assistant

As a Sales Administration Assistant (M/F), you will ensure the processing and follow-up of export customer orders, guarantee the quality of service provided to customers and sales teams, and manage the administrative, customs, and logistical formalities related to international shipments.

YOUR MISSIONS:

• Enter and track customer orders in compliance with internal procedures.
• Analyze the order book and coordinate product availability with planning to meet delivery commitments.
• Ensure the follow-up of shipments and deliveries in connection with carriers and customers.
• Handle customer requests, disputes, and equipment returns according to current procedures.
• Inform and advise customers as well as sales teams on products, orders, and delivery conditions.
• Provide support to sales teams in making equipment available for trade shows, demonstrations, and other events.
• Prepare the necessary documents for export shipments, customs formalities, and modes of transport.
• Participate in the implementation and follow-up of export payment methods (letters of credit, guarantees, etc.) in coordination with the finance department.
• Manage assigned files autonomously in compliance with current rules, procedures, and delegations, while requesting management validation for exceptional situations.

WHAT YOU NEED TO THRIVE:

• Good mastery of customer order processing and follow-up, invoicing, and dispute management.
• Knowledge of export procedures, customs formalities, and international transport documents.
• Ability to ensure high-quality customer relations, provide information to interlocutors, and offer support to sales teams.
• Proficiency in office and professional tools: Outlook, Word, Excel, Salesforce or ERP.
• Proficiency in professional English (minimum B1/B2 level); a second foreign language is appreciated.
• Rigor, organizational skills, autonomy, and the ability to manage priorities.
• Reactivity, team spirit, customer service orientation, and strong interpersonal skills.
• Ability to work in an international environment and manage multiple files simultaneously.