Sales Administrative Assistant - CDD (M/F)

As a Sales Administrative Assistant (M/F), you will ensure the processing and follow-up of export customer orders, guarantee the quality of service provided to customers and sales teams, and manage the administrative, customs, and logistical formalities related to international shipments.

This role is a 6-month CDD - non-renewable

YOUR MISSIONS:

• Enter and follow up on customer orders in compliance with internal procedures.
• Analyze the order book and coordinate product availability with planning to meet delivery commitments.
• Ensure the follow-up of shipments and deliveries in connection with carriers and customers.
• Handle customer requests, disputes, and equipment returns according to current procedures.
• Inform and advise customers as well as sales teams on products, orders, and delivery conditions.
• Provide support to sales teams in making equipment available for trade shows, demonstrations, and other events.
• Prepare the necessary documents for export shipments, customs formalities, and modes of transport.
• Participate in the implementation and follow-up of export payment methods (letters of credit, guarantees, etc.) in coordination with the finance department.
• Manage assigned files autonomously in compliance with current rules, procedures, and delegations, while requesting management validation for exceptional situations.

WHAT YOU NEED TO THRIVE:

• Good mastery of processing and following up on customer orders, invoicing, and dispute management.
• Knowledge of export procedures, customs formalities, and international transport documents.
• Ability to ensure a high-quality customer relationship, to inform interlocutors, and to provide support to sales teams.
• Mastery of office and professional tools: Outlook, Word, Excel, Salesforce or ERP.
• Mastery of professional English (minimum B1/B2 level); a second foreign language is appreciated.
• Rigor, organizational skills, autonomy, and the ability to manage priorities.
• Reactivity, team spirit, customer service orientation, and interpersonal skills.
• Ability to work in an international environment and to manage multiple files simultaneously.