IT Technical Support Specialist

Elcowire contributes to the global transition towards renewable energy by delivering copper wire, copper lines, profiles, and conductor materials made of copper, copper alloys, and aluminum.

Our solutions enable efficient energy transmission and are found in everything from electric vehicles to power transmission within and between countries – both on land and at sea. Our customers are located all over the world.

We are a Swedish company with operations in Helsingborg and Hettstedt, Germany. We have approximately 400 employees and an annual production of about 300,000 tons. Elcowire is part of Liljedahl Group.

1 position(s).

JOB DUTIES

Do you want to work with IT support close to daily operations and contribute to a stable, secure, and reliable IT environment?

We are looking for an IT Technical Support Specialist for our operations. In this role, you will become an important part of the operational IT function and be responsible for ensuring our users receive fast and qualified support in their daily work.

You will work closely with the business and handle both daily IT issues and more complex technical problems. The focus is on ensuring high availability, good service, and a stable IT environment that supports the needs of the business.

As an IT Technical Support Specialist, you will work broadly with support, troubleshooting, and maintenance of the IT environment. You will handle cases from users on-site, via telephone, email, and chat, and work with both on-site and remote support.

You report to the IT Manager and are part of the operational IT work in the business.

The role is suitable for you who appreciates practical work, solving problems, and taking responsibility to ensure IT functions when the business needs it.

Your main tasks:

• Provide technical support to the business users via telephone, email, chat, and on-site.
• Troubleshoot and resolve problems within hardware, software, and networks.
• Install, configure, and maintain computers, peripherals, and other IT equipment.
• Support Microsoft Office 365, email clients, and the business's business applications.
• Perform both remote support and on-site support.
• Manage user accounts and permissions.
• Perform system updates and patching.
• Monitor system performance and security.
• Responsible for inventory and documentation of IT equipment and IT assets.
• Document troubleshooting and solutions as well as maintain the knowledge base.
• Support SOC during security incidents.
• Work according to the group's IT policies, routines, and security requirements.
• Participate in work regarding backup and disaster recovery.

QUALIFICATIONS

We are looking for you who is a solution-oriented and service-minded IT technician with experience working in a professional and business-critical IT environment.

You are used to taking responsibility for your cases, prioritizing when multiple things happen simultaneously, and communicating clearly with both users and colleagues. You have a practical approach to problem-solving and understand the importance of a stable and secure IT environment for daily operations.

We would prefer that you have:

• Post-secondary education in Computer Science, Information Technology, or equivalent experience.
• At least 5 years of experience in IT support or helpdesk.
• Experience working in an enterprise IT environment.
• Good knowledge of Active Directory and Microsoft Office 365.
• Knowledge of network technology, e.g., TCP/IP, DNS, DHCP, and VLAN.
• Good understanding of computer hardware and systematic troubleshooting.
• Very good knowledge of English, both oral and written.

Meritorious certifications:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator
• ITIL Foundation
• Cisco CCNA

As an IT Technical Support Specialist, you will get a broad and business-oriented role where your work has a direct impact on daily operations.

You will work with everything from user support and troubleshooting to system maintenance, IT security, permissions, documentation, and continuity work. The role gives you the opportunity to combine technical competence with practical problem-solving in an operational environment.

Employment type: Permanent employment.