Application Technical Support for International Customers

A leading technology company is looking for an Application Technical Support specialist to provide support to customers in Israel and worldwide.

As part of the role:

• Providing technical support via email, phone, and Zendesk system
• Handling complex issues in SaaS systems
• Reading logs, investigating issues, and identifying the root cause
• Distinguishing between a system error and incorrect usage by the customer
• Opening bugs in Azure DevOps and working with development teams
• Drafting professional answers and explanations in English
• Writing guides and updating knowledge bases and FAQs
• Documenting and tracking tickets in accordance with SLA
• Escalating complex issues to the relevant support personnel

• Very high level of English, written and spoken – mandatory
• Two years or more of experience in technical support, Application Support, Customer Success, or Technical Account Management
• Technical orientation and a high ability to diagnose and resolve issues
• Experience reading logs and working with monitoring and investigation tools
• Familiarity with HTTP, API calls, and JSON
• Familiarity with SaaS systems and integration processes – an advantage
• Experience working with Zendesk – a significant advantage
• Working with task and bug management systems such as Azure DevOps / TFS / Jira

Full-time position, Sunday–Thursday, hours 09:00–18:00.