Concierge MTY
About the company
Join the 'El Palacio de Hierro' family as a Concierge, providing customer assistance and accompaniment services within El Palacio de Hierro, creating incredible experiences.
Your tasks
- Inform customers about places of interest within the store's area of influence.
- Inform about brands, items, departments, promotions, special services, and events within the store in order to communicate all services provided in-store.
- Schedule appointments with restaurants, beauty salons, personal Shopper, and sales floor, based on the customer's needs and profile, either via telephone or email, creating a bond between the customer and EPH.
- Correctly channel and accompany customers with sales floor staff, in order to activate a service and/or product.
- Ensure and maintain relationships with all store areas, as well as create synergy with the concierge area in nearby hotels to strengthen bonds.
Requirements
- Bachelor's degree in Tourism or Tourism Business Administration.
- Minimum 2 years of experience in Customer Service, Sales and service, CRM databases.
- Schedule availability.
- Excellent service attitude.
- Effective communication.
- Customer orientation.
- Emotional intelligence.
-Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English Knowledge: Teamwork, Database, microsoft suite, Sales, Customer service, Assistance service, Guest services Keywords: portero, concierge, subalterno, conserje, monterrey
What we offer
- Base salary + commissions
- Statutory benefits
- Superior benefits
- Medical service
- Employee discount
Other
“At El Palacio de Hierro, we build an inclusive culture. We respect diversity and do not make distinctions based on race, ethnic origin, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, identity, or any other personal, physical, or social condition. We also do not request pregnancy or HIV tests.”