F&B Supervisor

Company Overview

Pullman Singapore Hill Street is a 350-room hotel featuring a rooftop bar, executive lounge, and fitness centre. Part of Accor’s high-end brand, it serves cosmopolitan travellers seeking a blend of work and leisure in a vibrant, welcoming environment.

Job Summary

Coordinate daily food and beverage outlet operations, supervise junior team members, ensure service standards, handle guest interactions, and maintain compliance with hygiene and safety procedures to deliver excellent guest experiences.

Responsibilities

• Coordinate and complete opening and closing duties to meet operational standards before service begins
• Plan daily outlet operations in the absence of the Manager to ensure smooth workflow
• Supervise junior team members and casual labour to ensure timely and accurate completion of assigned tasks
• Take and record restaurant reservations and cancellations, reconfirming bookings via phone or email daily
• Take food and beverage orders accurately according to guest preferences
• Deliver food and beverage services following departmental standards and procedures
• Serve all food and beverages according to established service standards
• Promote and upsell food and beverage offers to maximize sales revenue and cross-sell other dining venues when the outlet is full
• Apply hotel food safety and hygiene standards (HACCP) to maintain compliance
• Ensure adequate supply of materials and equipment to support smooth department operations
• Handle guest complaints and comments tactfully and efficiently, reporting incidents to management
• Supervise and assist in assigned workstations and oversee outlet operations when management is absent
• Support other Food & Beverage outlets during peak times or as needed
• Inspect outlet and back-of-house cleanliness to ensure compliance with sanitation and hygiene regulations
• Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel features
• Follow hotel fire, life safety, and emergency procedures accurately
• Attend all briefings, meetings, and training sessions as assigned by management
• Follow proper purchasing and requisitioning procedures to maintain inventory control

Preferred competencies and qualifications

• Minimum 2 years of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, and PowerPoint
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good communication and customer contact skills