Receptionist - Afternoon Shift

Your tasks

A hotel receptionist is the person in charge of receiving guests, managing their check-ins and check-outs, and providing information during their stay. They are the main face of the establishment and help ensure that customers feel comfortable and well-attended from the very first moment. They must possess excellent customer service skills and great organizational abilities. They maintain constant communication with the different hotel departments, as they are the main connection point between customers and other employees. The receptionist is responsible for contacting staff from different departments to address various customer requests, as the case may be, and follows up on them. Due to the size of the hotel, they are responsible for processing the corresponding charges for restaurant consumption and general hotel services. Makes and manages reservations. Resolves conflicts and incidents during the guest's stay. Must know and provide information about tourist sites, important services for the guest in the city, distances, etc. Is responsible for managing security and access to the hotel. This includes controlling the movements of guests and visitors. Review audits and perform daily consumption reports. Performs reports.

Requirements

-Requirements- Minimum education: Upper secondary education - Bachillerato General 1 year of experience Languages: English Age: between 20 and 35 years Knowledge: Organization, Follow-up, Customer service, Customer care Keywords: recepcion, receptionist, recepcionista