ICT User Support Technicians
Machine translation — original language: Slovak.Show original
Your tasks
- remote technical support for customers,
- communication with customers and assistance in solving technical problems,
- diagnostics and troubleshooting of charging stations and related systems,
- working within a helpdesk and recording service requests,
- basic configuration and remote monitoring of devices,
- cooperation with service technicians and other members of the technical team,
- working with technical documentation,
- communication in English with customers and partners.
Requirements
Candidate Requirements
- electrical engineering education,
- good computer literacy,
- technical thinking and the ability to solve problems independently,
- experience with helpdesk or technical support is an advantage,
- basic knowledge of the Linux operating system – an advantage,
- English language at a communicative level,
- pleasant and professional demeanor when communicating with customers,
- independence, reliability, and a responsible approach,
- willingness to learn new technologies and procedures.