FOOD SERVICES OPERATIONS MANAGER

Roles &Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services andensure customer satisfaction

• Plan and develop customer loyaltyprograms
• Plan new and update existing companypolicy

• Develop the overall marketing strategy
• Respond efficiently to customer questionsand complaints

• Organize and supervise shifts
• Manage and lead staff (including hiringnew employees)

• Training and evaluate staff performance
• Forecast requirements and maintaininventory

• Manage supplies (including costs controland minimizing wastage)
• Nurture a positive working environmentfor all employees

• Monitor operations, implement innovativestrategies to improve productivity and sales