Customer Service Representative
Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.
Responsibility
The following tasks are your main responsibilities:
- Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting
- Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency
- Coordinate issue resolution with sales, management, warehouse and service teams
- Manage customer accounts, quotes, and orders
- Monitor lead times and order status
- Coordinate issue resolution with sales, management, warehouse and service teams
- Establish and support customer relationships and account growth
Sounds this fun to you? Apply now and join our team!
Our ideal candidate:
You are representative, pro active and have a high level op responsibility, besides that you are/have:
- Bachelor’s degree and/or 3+ years of customer service experience preferred
- Excellent communication, interpersonal, and organizational skills
- Strong computer proficiency with exceptional attention to detail
- Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving
- Proficiency in Microsoft Word and Excel preferred
About us Eichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.
Interested and/or questions?
Apply today! Contact Rich Lugo (rlugo@eichholtzusa.com) or Kristy O’Rourke (korourke@eichholtzusa.com).