IT Help Desk Specialist
About the company
Growth & Culture: We believe in fostering talent. As an Entry Level professional, you will be immersed in a collaborative environment where learning is constant. You will have the opportunity to work with cutting-edge Information Technology and grow your skills alongside industry experts who are passionate about Engineering and Telecom.
Your tasks
The Impact You Will Make: As an IT Help Desk Specialist, you will ensure our business never skips a beat. You will be the first line of defense against technical hurdles, providing seamless IT support and maintaining the infrastructure that powers our success. From resolving complex Windows issues to managing VoIP systems, your work directly enables our team to achieve greatness.
- Provide expert technical support and troubleshooting for hardware and software issues.
- Manage and maintain Active Directory users and permissions.
- Configure and support Networking (TCP/IP) and VoIP communication tools.
- Utilize advanced Ticketing Systems to track, prioritize, and resolve requests efficiently.
- Deliver exceptional Customer Service through both Remote Support and on-site assistance.
Requirements
- Education: A degree in Computer Science or a related Information Technology (IT) field is highly preferred.
- Experience:0-2 years* of experience; we love fresh talent with a hunger to learn!
- Technical Mastery: Proficiency in Windows environments, Hardware maintenance, and Networking (TCP/IP).
- Support Skills: Hands-on experience or knowledge of Active Directory, VoIP, and Ticketing Systems.
- Soft Skills: Exceptional Troubleshooting abilities and a Customer Service mindset are essential for success.
- Location: Must be able to work On-site in Cairo, Egypt.
- Career Level: This is an Entry Level position designed for those ready to build a long-term career in Technical Support.
Other
Are you a tech-savvy problem solver ready to kickstart your career in the heart of Cairo, Egypt? We are looking for three ambitious IT Help Desk Specialists to join our dynamic team! This is more than just a support role; it is your chance to be the backbone of our technological operations and the hero for our internal teams.