Collection Manager

Your tasks

1. Collection Strategy & Planning

• Develop and implement collection strategies to improve collection efficiency, reduce overdue balances, and maximize cash inflows.
• Establish collection priorities and action plans to achieve collection targets.
• Identify opportunities to improve collection procedures and recommend corrective actions to the Commercial Manager.

2. Customer Accounts & Overdue Collections

• Monitor outstanding customer balances and overdue payments.
• Develop and implement action plans to ensure timely collection of outstanding payments.
• Follow up on customer payment commitments and identify potential collection risks.

3. Payment Negotiations & Dispute Resolution

• Negotiate payment plans and settlement agreements with customers within the company's approved policies and authorization limits.
• Handle and resolve customer disputes related to outstanding payments in coordination with the relevant departments.
• Escalate unresolved collection issues and exceptional settlement requests to the appropriate management level for approval.

4. Collection Performance & Reporting

• Prepare monthly collection performance reports, including actual collections against targets, overdue balances, collection challenges, and recommended corrective actions.
• Analyze collection performance against established targets and recommend actions to address deviations.
• Present collection performance reports and recommendations to the Commercial Manager.

5. Cash-In Forecasting & Reporting

• Collaborate with the Commercial Manager and Finance Department to prepare and update cash-in forecasts based on customer payment commitments, collection status, and expected receipts.
• Prepare monthly, quarterly, and annual cash-in reports and submit them to the Commercial Manager and the General Manager/Deputy General Manager, as requested.

6. Cross-Functional Coordination

• Coordinate with Sales, Finance, and other relevant departments to resolve collection issues and facilitate timely payments.
• Collaborate with relevant departments to improve collection-related processes and ensure effective follow-up on customer payments.

7. Compliance & Risk Management

• Ensure compliance with applicable laws, regulations, contractual payment terms, and company policies and procedures.
• Identify potential collection risks and recommend appropriate preventive and corrective actions.

8. Customer Database & Documentation

• Develop and maintain a comprehensive customer database, including payment terms, outstanding balances, collection history, payment commitments, and follow-up records.
• Ensure the accuracy and timely updating of collection-related information and maintain proper documentation of collection activities.

9. Other Responsibilities

• Perform any other tasks assigned by the Administration or Direct Manager.

Requirements

• Job Requirements
• Bachelor's degree in Commerce, Law, or a related field.
• Minimum of 5 years of proven experience in collection management including experience in project accounting and financial reporting.

• A Power BI certification is a plus.
• Proficiency in accounting software and financial reporting systems.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong managerial, organizational, and decision-making skills.
• Excellent command of written and spoken English.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated, results-oriented, and able to work effectively under pressure.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent management skills and strong attention to details.
• A valid driving license is a must.