Egov Select - Service Manager

Are you looking for a varied and stimulating position in the IT sector? Are you looking for a role with responsibilities and the opportunity to further develop your IT skills? Do you want to work in a dynamic technological environment?

Then the position of Service Manager ICT at FOD Financiën via Egov Select is certainly for you! With us, you can contribute to projects that make the lives of every citizen more pleasant.

With more than 1300 employees within our Stafdienst ICT, we play a crucial role in the digital backbone of our organization and are committed every day to shaping the future of technology.

Everyone contributes with their unique talents to the realization of our objectives.

You will join the Service Delivery pillar of the Stafdienst ICT of FOD Financiën.

Our Stafdienst Informatie- en Communicatietechnologie (ICT) plays a crucial role in the digital backbone of our organization and is committed to shaping the future of technology.

What do we do?

• Developing and monitoring the ICT strategy and technical standards
• Ensuring a reliable information system
• Managing the entire IT infrastructure and supporting both internal and external users

The Service Delivery pillar develops software applications for the general administrations and staff services. In close cooperation with them, we determine functional needs, identify new services, and improve existing solutions.

Job Description

As a Service Manager within our Stafdienst ICT, you play an essential role in ensuring the continuity and quality of the IT services delivered to the business.

You are part of the Service Delivery pillar, which is responsible for the development and follow-up of the applications of FOD Financiën.

Your tasks primarily include:

• You are responsible for your own multidisciplinary development team to ensure that the services within your portfolio evolve according to the needs of the business or IT
• You are responsible for the delivery/development and the follow-up of application services
• You ensure optimal coordination with the Service Operations pillar, which is responsible for the management of the IT infrastructure
• You maintain regular contact with stakeholders to shape solutions according to their needs
• You ensure that the quality of the delivered services is guaranteed and continuously improved
• In collaboration with your Business Partner, you negotiate with the business regarding the service levels to be delivered and record these in SLAs (Service Level Agreements)
• You ensure the continuity of the organization's operations by seeking solutions during service interruptions or incidents
• You ensure that future business and IT needs are identified and followed up on in a timely manner

What education and experience do we expect from you?

• You hold a Master's or a Bachelor's degree or equivalent through experience
• You have at least 6 years of relevant professional experience as a Service Manager ICT

What competencies and knowledge do you have?

• You have good knowledge of Agile and Scrum methodologies
• You have experience with IT project management in an Agile environment and with the operational exploitation of IT services
• You have experience with or a pronounced interest in change management
• You are able to process large amounts of information
• You have a good insight into the functioning and management of IT systems
• You have good knowledge of application development and process management
• You possess the necessary soft skills to lead a team consisting of junior and senior profiles, as well as internal employees and external consultants from various partners

Which languages do you master?

• You work in a bilingual environment and knowledge of French is necessary to participate efficiently in meetings and discussions with other specialists
• As an organization that regularly works with international partners, excellent command of English is required