Reservations Manager

A luxury 5-star hotel with a capacity of 73 rooms in the Lambi area of Kos is seeking a professional for the position of Reservations Manager for the tourist season.

With a focus on high-level personalized hospitality, our goal is to offer our guests an unforgettable stay experience, combining elegance, excellent service, and warm Greek hospitality.

• Management, entry, and confirmation of all reservations (direct customers, travel agencies, tour operators, OTAs)
• Daily monitoring and management of available sales channels (Channel Manager, Booking.com, Expedia, etc.) and hotel software (PMS)
• Collaboration with Management to implement pricing policy and sales strategy aiming to optimize occupancy and revenue (RevPAR, ADR)
• Prompt, polite, and professional communication with customers via email and telephone for reservation inquiries, information, and special requests
• Monitoring cancellation policies, managing deposits, payments, and outstanding balances
• Continuous collaboration with the Front Office and Housekeeping departments to coordinate arrivals, departures, and VIP guests
• Preparation of regular statistical reports on occupancy and revenue for Management
• Effective and customer-centric management of complaints or any malfunctions related to reservations

Required Qualifications:

• Proven experience of at least 2 years in a similar position within the reservations department of 4* or 5* hotels
• Degree in Tourism Studies, Business Administration, or a related field (IEK / TEI / AEI)
• Excellent knowledge of the English language (written and spoken)
• Experience in using hotel PMS programs (e.g., Protel, Ermis WIN or similar) and Channel Managers
• Excellent knowledge of managing online booking platforms (OTAs)
• Very good knowledge of MS Office (mainly Excel and Outlook)
• Excellent communication, organizational, and negotiation skills
• Commercial mindset and attention to detail
• Good knowledge of a second foreign language (ideally German)
• Basic knowledge of Yield & Revenue Management
• Experience in boutique hotels of similar capacity

Benefits:

• Competitive compensation package depending on qualifications and experience
• Guaranteed and high-quality accommodation near the property
• Full board throughout the tourist season
• Pleasant, organized, and supportive working environment
• Prospects for long-term and stable cooperation for future seasons