Lead Service Designer

Your tasks

About the Role We're supporting a major government transformation programme and are looking for an experienced Lead Service Designer to shape and improve complex public-facing services.

Working within multidisciplinary teams, you'll lead end-to-end service design activities, helping organisations better understand user needs, identify pain points and design services that deliver meaningful outcomes for both users and stakeholders.

• Leading service design activities across Discovery, Alpha, Beta and Live phases.
• Creating service blueprints, service maps, ecosystem maps and future-state service visions.
• Identifying opportunities to improve complex services across people, process and technology.
• Facilitating stakeholder workshops, design sessions and service mapping exercises.
• Working closely with User Researchers, Product Managers, Business Analysts and Delivery teams.
• Translating research and insights into actionable service improvements.
• Building consensus among senior stakeholders and helping shape future service direction.

Requirements

• Strong Service Design experience within UK Public Sector environments.
• Experience leading end-to-end service design across complex programmes.
• Expertise in service blueprints, user journeys, service mapping and design thinking methodologies.
• Strong stakeholder management and workshop facilitation skills.
• Experience working within multidisciplinary Agile teams.
• Understanding of GDS standards and user-centred design approaches.
• Active SC Clearance and a valid UK passport.
• Portfolio or examples of previous Service Design work.

What we offer

• High-profile government transformation programme
• Opportunity to shape services used at national scale
• Long-term engagement with strong extension potential
• Collaborative multidisciplinary design environment
• Fast interview and onboarding process

How to apply

To find out more about this opportunity, contact Daire McIlhatton at Anson McCade Recruitment.

Other

£575 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Contract