Digital Learning Experience Lead - Quilter

About the company

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!

Your tasks

Quilter is reshaping how colleagues build the skills they need to perform, grow and deliver for customers. As Digital Learning Experience Lead, you will help create that shift by reinventing the learning experience, making development easier to access, more relevant to people's work and more effective at building capability. You will be the business lead for learning experience, adoption, digital content and learning technology requirements, working in partnership with HR Information & Systems, which retains technical ownership of the underlying platforms.

You will turn business priorities and user needs into simple, engaging learning journeys, using Workday Learning powered by Sana and emerging technologies as enablers. You will lead the learning experience, content and adoption activity required to move away from legacy learning technology. Working alongside HR Information & Systems and the wider People team, you will also help develop Workday Skills Cloud through initial pilots and create the insight, content and experiences needed to accelerate upskilling across high-priority areas aligned to Quilter's strategic delivery.

This is a hands-on opportunity to create, experiment and make a visible organisational impact. You will combine technology, user experience, learning design, e-learning authoring and data to re-engineer how learning is created, discovered and used.

Reinvent the learning experience

• Put colleagues and their journeys at the centre, creating simple, inclusive and engaging experiences that make priority skills, role-based, mandatory, onboarding and culture-aligned learning easier to access and apply.

• Shape how Workday Learning powered by Sana and emerging technologies are used to make learning easier to find, access and apply, translating colleague insight into experience and content improvements.

• Create high-quality e-learning using Articulate, Elucidat and Sana, and enable subject matter experts to create effective content through practical guidance, templates and support.

Build skills for the future

• Lead the learning experience and business implementation of Workday Skills Cloud pilots, partnering with HR Information & Systems on technology configuration and delivery.

• Work with pilot areas Talent, People and HR Information & Systems to connect priority skills to relevant learning, test the colleague experience and use evidence to shape recommendations for wider rollout.

• Explore AI-enabled learning approaches that can improve personalisation, content creation and capability building.

Shape and embed the digital learning experience

• Act as the Learning subject matter expert for Workday Learning powered by Sana and related learning technologies, translating business and colleague needs into clear requirements and recommendations.

• Lead the evolution of the colleague learning experience across Workday Learning powered by Sana, including the content, user journeys, communications and adoption required to move successfully away from legacy learning technology.

• Partner with HR Information & Systems to define learning requirements and ensure technical changes deliver the intended learning and colleague experience.

• Simplify mandatory and role-based learning, strengthening SME ownership while improving relevance, experience and efficiency.

• Work with HR Information & Systems who will retain accountability for system governance, configuration, release management, technical testing, technical controls and the overall HR technology roadmap.

Use insight to create impact

• Build a clear view of participation, engagement, learner experience, skills and business impact through learning data and feedback.

• Use insight to challenge existing approaches, prioritise investment and identify opportunities for reinvention.

• Drive business adoption of learning technologies by helping colleagues, managers and content owners understand and use the learning ecosystem effectively.

Enable cultural and organisational change

• Create the digital learning experiences that support meaningful shifts in culture, leadership, ways of working and organisational capability.

• Lead the digital learning experience for priority culture, leadership and capability programmes, from user journey and content design through to adoption, evaluation and improvement.

• Partner across Culture and Learning, Talent, People, the business and Communications to turn strategic priorities into experiences that change how people work.

Requirements

You are a digital learning experience specialist with strong expertise in learning platforms, user experience and user journey design. You understand how people

Other

About the Role Level: 4

Department: HR

Location: Southampton, United Kingdom (With travel to London and other Quilter offices when required)

Contract Type: Permanent

Regulated/Non-Regulated: Non-Regulated