Application Management Associate - Back Office Support Analyst - SMBC

About the company

SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Your tasks

The Associate will join the Capital Markets Back Office Application Management team, supporting a broad portfolio of business-critical applications used across settlements and operations, reconciliations, collateral, post-trade processing, regulatory reporting and Compliance.

The role provides hands-on application administration, production support and end-user assistance, including service monitoring, incident investigation, batch processing, change and release support, project transitions, vendor coordination and audit activities. The successful candidate will take ownership of assigned work, maintain accurate support documentation and contribute to cross-training, improved monitoring, automation and continuous service improvement.

Production Support and Service Delivery

• Provide day-to-day application and production support, including incident investigation, service requests, production checks, batch monitoring and user queries.
• Take ownership of assigned issues through investigation, communication, escalation, resolution and closure.
• Support major incidents by completing technical analysis, sharing clear updates and coordinating with relevant support teams and vendors.
• Contribute to root-cause analysis and the implementation of sustainable fixes for recurring issues.

Change, Release and Environment Support

• Follow incident, problem, change, release and service-management processes and maintain accurate records.
• Support changes and releases across production and lower environments, including testing, implementation, validation and post-change checks.
• Work with infrastructure, development, product and vendor teams to resolve issues and maintain stable platforms.
• Maintain application support procedures, knowledge articles, operational guides and application records.

Projects and Production Readiness

• Provide Application Management input to projects, upgrades and technical initiatives as assigned.
• Support the controlled transition of new or changed services into production, including documentation, monitoring, training, access, resilience and escalation arrangements.
• Highlight operational risks, support gaps, dependencies and capacity concerns to the Team Lead.

Governance, Risk and Resilience

• Support internal and external audit requests by gathering complete and accurate evidence within agreed timescales.
• Complete access reviews, control activities, remediation actions and other technology risk or compliance tasks.
• Participate in disaster recovery exercises, resilience testing and service continuity activities.
• Identify opportunities to improve monitoring, automate manual activities and standardise support processes.

Stakeholder and Vendor Engagement

• Build effective working relationships with Back Office business stakeholders, support teams, project teams and vendors.
• Coordinate vendor incidents, service requests and technical queries, tracking actions through to completion.
• Provide clear and timely updates on incidents, service risks, changes and assigned activities.

Team Contribution and Development

• Participate in the operational rota and planned out-of-hours activities as required.
• Share knowledge, contribute to cross-training and provide support to colleagues during periods of high demand.
• Manage personal priorities effectively and seek guidance where risk, urgency or competing demand requires escalation.

Requirements

Essential

• Experience in Application Management, Production Support, technology operations or a comparable technical support environment.
• Understanding of incident, problem, change, release and service-management principles.
• Experience investigating application or production issues and working with technical teams to restore service.
• Understanding of batch processing, system interfaces, monitoring and operational controls.
• Ability to manage assigned work, follow procedures and escalate risks or issues appropriately.
• Clear written and verbal communication skills, with the ability to work effectively across business, technology and vendor teams.
• Strong analytical, problem-solving and organisational skills.
• Commitment to accurate documentation, knowledge sharing, continuous learning and service improvement.
• Willingness to participate in rota coverage and planned non-standard-hours support where required.

Desirable

• Experience supporting Capital Markets, financial services or Back Office processes and applications.
• Knowledge of Operations, Middle Office, Reconciliations, collateral, post-trade processing, regulatory reporting or Compliance.
• Understanding of financial products and markets, including Fixed Income, Equities or Derivatives.Experience with Windows or Linux servers and worki

What we offer

The anticipated salary range for this role is £42,000 - £64,000, with the final offer determined based on the candidate's skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.