Operations Team Member
About the company
Ecommerce Fulfilment Centre Ltd (EFCL) is a growing third-party logistics (3PL) company based in Trafford Park, Manchester. We specialise in e-commerce fulfilment, warehousing, inventory management and distribution services for online businesses across the UK.
Your tasks
This is a varied role combining customer service, warehouse administration, inventory management and hands-on fulfilment operations.
Customer Service & Communication
- Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels.
- Respond promptly and professionally to customer enquiries and operational requests.
- Coordinate with warehouse staff, management and courier partners.
- Provide customers with updates on orders, deliveries, stock movements and returns.
- Resolve day-to-day operational queries and escalate complex issues when necessary.
Warehouse Operations & Fulfilment
- Assist the picking, packing and dispatch teams when required.
- Receive deliveries, verify stock quantities and book goods into the warehouse management system.
- Process returns, stock replenishments and inventory movements.
- Coordinate shipments with Royal Mail, Evri, DPD and other courier partners.
- Use Mintsoft WMS and barcode scanning systems to manage orders and inventory.
- Conduct stock counts and maintain accurate inventory records.
- Monitor daily order processing and help meet courier collection deadlines.
- Support general warehouse administration and operational reporting.
- Maintain a clean, safe and organised working environment.
Requirements
We are looking for a reliable, organised, enthusiastic and customer-focused Operations Team Member to join our expanding team.
- Previous experience in logistics, warehouse operations, e-commerce fulfilment or customer service is preferred.
- Experience with Mintsoft WMS is highly desirable.
- Excellent written and verbal communication skills.
- Confident dealing with customers by email and telephone.
- Good computer skills, including Microsoft Office.
- Strong organisational skills and attention to detail.
- Ability to multitask, prioritise and work under pressure.
- Proactive attitude with good problem-solving skills.
- Reliable, punctual and capable of working independently and as part of a team.
- Willingness to assist with physical warehouse duties when required.
If you're organised, motivated and passionate about delivering excellent customer service while supporting a busy logistics operation, we'd love to hear from you!
What we offer
- 37.5-hour working week
- Monday to Friday schedule
- Full-time, permanent position
- Friendly and supportive working environment
- Training and development opportunities
- Opportunities for career progression
- A varied role combining customer service and logistics operations
- Opportunity to grow with an expanding company
Other
WE’RE HIRING!Operations Team Member – E-commerce Fulfilment*
Join EFCL and become part of our growing operations team!