Software Support Engineer M/F (Berre l'étang)

About the company

Since 1994, EDL has supported public and private healthcare establishments through innovative and high-performance software packages. Our XPLORE software suite covers a wide range of medical specialties: Radiology, Cardiology, Functional Explorations, Nuclear Medicine… RIS, PACS, VNA, DACS, SIMeN, teleradiology, patient/doctor portal: our solutions improve diagnosis and the care pathway every day.

Technological anticipation, reliability, and customer proximity are at the heart of our commitment.

Your tasks

As part of the reinforcement of our Support team, we are looking for an Application Support Engineer. Reporting to the Support Manager based at headquarters (Berre l’étang – 13), you will assist our clients in resolving incidents related to the use of our XPLORE software suite.

Your main missions

• Analyze, diagnose, and resolve incidents while guaranteeing customer satisfaction.
• Identify the urgency and criticality of requests, and collaborate with internal teams to provide a reliable and rapid response.
• Analyze and escalate anomalies or change requests to the relevant teams.
• Maintain and administer the SQL database.
• Contribute to the evaluation and improvement of customer satisfaction.
• Ensure technological monitoring and follow the evolutions of our products.

Requirements

• Education: Bachelor's/Master's degree in Computer Science
• Skills: Knowledge in database administration / Good level in SQL
• Experience: Software support experience (>2-3 years)
• Qualities: Curiosity, rigor, autonomy, interpersonal skills, and dynamism.
• Languages: Good command of English.

What we offer

Why join EDL?

• A recognized software publisher in e-health, in full growth.
• Supported integration and personalized tutoring.
• An agile and collaborative company offering internal evolution perspectives.
• Strong values: autonomy, spirit of initiative, innovation, diversity.

• Attractive and evolving compensation package.
• Company Savings Plan (PEE) with employer matching + Collective Retirement Savings Plan.
• Holiday bonuses.
• Sport/Culture/Leisure benefits platform (EdenRed).
• Sporting activities (yoga, futsal, ski weekends).

How to apply

Step 1 – Pre-qualification interview Step 2 - HR and operational interview with the HR Manager and the Support Manager.

Guaranteed feedback within 15 days after the interview.

Other

Join EDL as an Application Support Engineer (M/F) – CDI – Based in Berre l’étang (13)

On-site position, in close collaboration with the Support team as well as the R&D and Deployment departments, to guarantee quality assistance to healthcare professionals.