Program Manager Implementation Core Insurance System - Slovakia

What does this vacancy entail?

ČSOB Insurance, the insurance company of KBC in Slovakia, is undergoing a major transformation: the replacement of its core insurance system. As Program Manager, you will take the lead on this strategic program, which is expected to run for five years and involves a budget of more than 30 million euros. The new system will soon form the heart of the IT landscape and support crucial processes such as underwriting, policy management, claims management, invoicing, and collection. Furthermore, the impact extends further, including finance, data, and customer experience. You are therefore not leading a classic IT project, but a business-critical transformation that will shape the future operation and growth of ČSOB Insurance. You will work for ČSOB Insurance and report to the CEO. At the same time, you will be part of an international KBC team that supports the banks and insurance companies within KBC’s International Markets Business Unit. For this position, you will work in Bratislava at least 80% of the time. The selection of the future core insurance system is almost complete, so a quick start is desired.

What do we expect from you?

• You take ultimate responsibility for the program and monitor objectives, scope, planning, budget, and quality.
• Together with the management of ČSOB Insurance and the local program team, you develop the further program approach.
• You bring business, IT, senior management, external experts, and technology partners together around clear objectives and agreements.
• You ensure realistic planning and monitor the coherence between the various workstreams.
• You identify risks and bottlenecks in a timely manner and ensure that decisions are made when necessary.
• You monitor the program budget of more than 30 million euros and keep the execution within the agreed financial and organizational guidelines.
• You report transparently on progress, risks, budget, and challenges to senior management.
• You ensure clear governance and keep the program on course from implementation to delivery.
• You create collaboration and engagement among local teams, KBC colleagues, and external partners, even when interests or priorities diverge.

Your assets?

• You have a bachelor's or master's degree and more than ten years of relevant experience with large-scale IT programs within the financial sector.
• Experience with complex transformations within insurance is a major asset.
• You have demonstrable experience in steering programs on scope, risk, budget, quality, and planning.
• You move fluently between senior management, business, and IT, and know how to bring different stakeholders together around common decisions.
• You combine strategic overview with sufficient operational sharpness to adjust course in a timely manner.
• You communicate clearly and persuasively in English, both regarding results and regarding risks and difficult decisions.
• You provide clear direction and simultaneously work in a respectful and motivating manner with employees, experts, and partners.
• You feel at home in an international environment and are willing to commit to this program for a longer period.