IT Support Engineer – Office 365 & AD (part-time)
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Responsibilities
- Provide 1st and 2nd line technical support via call and email intake.
- Manage the end-to-end lifecycle of tickets within the helpdesk management tool.
- Execute technical actions and maintenance tasks based on established processes and checklists.
- Perform hardware staging and configuration for workstations and various peripherals.
- Troubleshoot technical issues related to network connectivity, mobile devices, and conferencing systems.
- Maintain user accounts and access permissions through directory services.
Requirements
- You have 5+ years of experience with Windows 10 and Windows 11 configuration and troubleshooting.
- You bring knowledge of Microsoft Office 365 and productivity software such as MS Visio and Adobe products.
- You possess experience in user management using Active Directory.
- You have a solid understanding of TCP/IP networking, including VLANs, VPN, and WiFi.
- You bring experience with hardware staging and technical support for PC, printers, and peripherals.
- You possess an ITIL certification.
- You're proactive, solution-oriented, and demonstrate strong analytical thinking.
- You possess a valid driving license and have access to a vehicle.
- You are fluent in Dutch, French, and English.
Nice to Haves
- Basic knowledge of DOS commands.
- Experience with VOIP and videoconferencing systems.
- Understanding of domotica and meeting room technologies.
- Basic knowledge of VMware and software virtualization.