Help desk

About the company

We are Ecosistemas Global, a technology company that connects our clients with tailored, integral, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, United States, and Spain. With 30 years of experience and a multidisciplinary team of more than 500 professionals, we are driven by the commitment to grow every project and client we work with. We want you to be part of this great team!

Your tasks

What are we looking for? A Help Desk Analyst to join an important client in the entertainment industry.

What do we need?

• At least 2 years of experience in similar Help Desk or Service Desk positions.
• Experience in diagnosis and resolution of technical incidents.
• Knowledge of incident management tools (InvGate or similar).
• Knowledge of remote support, hardware, software, networks, VPN, and mobile devices.
• Knowledge of Microsoft Office.
• Intermediate English, both oral and written.
• Advanced student or professional in careers related to Systems.

Requirements

Workplace: Constitución, CABA. Modality: 100% in-person Working day: 9-hour workday with rotating shifts, within the 06:00 to 00:00 range.

At Ecosistemas Global, we believe that diversity enriches our culture and perspectives, so we actively promote an inclusive environment where every individual, regardless of their origin, gender, orientation, abilities, or beliefs, is not only welcome but also fundamental to our success. We value and respect all voices, and we invite you to join our team, where inclusion is an essential pillar of our values.

What we offer

• Diagnose and resolve technical incidents via telephone.
• Provide first-level support and perform the follow-up and escalation of incidents.
• Document resolutions and update the knowledge base.
• Configure, install, and perform maintenance on equipment, applications, and mobile devices.
• Manage user permissions and access.
• Provide support for Internet connections, VPN, and telephony.
• Provide support for Microsoft Office (Outlook, Excel, Word) and security tools.
• Comply with the security and quality procedures and policies established by the client.

Other

years of experience Keywords: ayuda, help, auxilio, mostrador, desk, expositor, exhibitor